If you are unable to find the support you need, follow along with our guide and quickly submit a Facebook Support ticket. Ad Account Settings and Management Toolsīut before submitting a support ticket with Facebook, try searching Facebook’s Business Resource Hub for related documentation.Pages requests (page merges, global pages, verifications, etc). ![]() Here are some examples of complications where you should submit a Facebook Support ticket. ![]() Whether you have basic questions about Business Manager or need help solving technical issues/bugs, submitting a Facebook Support ticket will help. How to Submit & Open a Facebook Support TicketĪre you experiencing complications with your client's ads on Facebook? BuyerBridge's Facebook Marketplace Management Tool If you use Facebook for work, and find you're unable to reach the company, tell her your story at. NPR's Aarti Shahani has started a page on Facebook for people to share concerns about the platform. (Facebook pays NPR and other leading news organizations to produce live video streams.) It does have an online help center, located here. Neither company explained how the prominent search result went unnoticed.Īnd to be clear, Facebook does not have a phone number for regular users to call. NPR informed Facebook and Google about the scam line.įacebook said that it has been investigating the group associated with this toll-free number for some time that this group is targeting many platforms and that it's up to Google to explain why it displays certain search results.Ī Google spokesperson said in a statement that the company has taken steps to remove the fraudulent number. ![]() "These are people who are looking for help with the product and they're getting scammed. Weintraub says that is sizable, that Facebook should have known about it "almost the first minute" it came up, and that the company should have guarded its users. It sounds like the email or notification you saw is likely a scam." It's unclear whether the Help Team member reported it to her superiors to investigate.Īll Tech Considered Fixing Your Online Reputation: There's An Industry For ThatĪccording to Google data, "Facebook customer service" gets searched, on average, about 27,000 times a month in the U.S. In one instance, a user asked whether the number was valid and a member of the company's Help Team responded: "There isn't a number to contact Facebook. That number and others have been circulating on Facebook itself, on pages where users are asking for help, for at least a year. ![]() That toll-free "Facebook" line was not just on Google. (Both Apple and the Federal Trade Commission have issued alerts about it.) This is a well-known method of stealing from innocent people online. The top Google search result for "Facebook customer service" led to a person asking for codes on iTunes gift cards. Steven continues: "You need to call us back on this same number and provide me that 16-digit security code so that I can activate that access and we'll be giving you the password for your new - for your old account." All Tech Considered From Hate Speech To Fake News: The Content Crisis Facing Mark Zuckerberg
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